Privacy Policy
This Privacy Policy explains how Noraventi handles personal information relating to our services and website. We operate in New Zealand and align our practices with the Privacy Act 2020 and relevant guidance from the Office of the Privacy Commissioner. By engaging with our services or browsing our site, you acknowledge that you have read this Policy. We update it from time to time as practices or regulations evolve, and the latest version appears on this page.
Information we collect
We may collect information that you actively provide, such as your name, contact details, project notes, delivery addresses, and any files or drawings you share. In the course of projects, we may also document site conditions, schedules, and progress photos for coordination purposes. When you visit our website, we may collect technical data, including browser type, pages viewed, approximate location derived from IP, and device characteristics, which help us understand usage and improve accessibility.
How we use information
We use information to respond to enquiries, prepare proposals, plan and deliver services, arrange access, coordinate with suppliers and subcontractors, invoice, and maintain records. Technical data helps us measure performance, detect issues, and refine content. With your permission where required, we may send brief updates about finishes, care guides, or appointment reminders. We apply data minimisation and keep information that is relevant to the scope of work.
Legal basis and sharing
Our legal bases include your consent, the performance of a contract or steps prior to entering a contract, and our legitimate interests in managing operations and improving services. We do not sell personal information. We may share limited details with trusted service providers who assist with tasks such as deliveries, waste removal, or specialised finishing. These providers are required to handle information securely and only for the instructed purpose. We may also share information where required by law or to establish, exercise, or defend legal claims.
Cookies and similar technologies
Our site may use cookies and similar technologies to remember preferences, support essential functions, and observe aggregated analytics. You can adjust browser settings to manage cookies. Some features may work differently if cookies are restricted. Our cookie banner allows you to indicate preferences; your choice is stored for future visits and can be revisited by clearing cookies or using browser controls.
Retention and security
We retain information for periods aligned to project timelines, warranty considerations, and legal or accounting requirements. When retention periods end, we take steps to securely delete or de-identify records. We use reasonable safeguards, including access controls, staff training, and secure storage. While *** method can be entirely immune to risks, we work to reduce exposure through layered technical and organisational measures.
Your choices and rights
You may request access to personal information we hold about you and ask for corrections if details are inaccurate or incomplete. You can withdraw consent for optional communications at any time. To exercise these rights or raise a concern, please contact us using the details below. We aim to respond within practical timeframes and may request verification to protect your information.
International considerations
Where service providers or data processing involve locations outside New Zealand, we take steps to ensure protections are comparable to New Zealand standards, including appropriate contractual terms and due diligence on recipient safeguards.
Contact
If you have questions about this Policy or how we handle information, please reach out to Noraventi. You can write to us at 12 Taranaki Street, Wellington 6011, email Noraventi@gmail.com, or call +64274351908. We appreciate clarity in requests so we can address them effectively.
This Policy was prepared to reflect our services, which include interior finishing such as plastering, painting, tiling, drywall, carpentry details, bathroom and kitchen upgrades, floors, and decorative surfaces. We continue to refine our practices to support transparency and respectful handling of information.